Johnson - Tiles

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YOUR USE OF AND PURCHASE OF PRODUCTS FROM THIS SITE IS SUBJECT TO THE TERMS AND CONDITIONS SET OUT RIGHT. WE ALSO RECOMMEND YOU READ THE PRIVACY POLICY.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS SITE AND THE DETAILS DISPLAYED ON IT.

PRIVACY STATEMENT

Johnson Tiles is committed to protecting the privacy of those using our site. By visiting our site you are accepting and consenting to the practices described in this privacy statement.

Any personal information provided, or to be gathered by www.Johnson-tiles.com is controlled primarily by Johnson Tiles, Harewood Street, Tunstall, Stoke on Trent, Staffordshire ST6 5JZ.

Johnson Tiles is a trading division of Norcros group (Holdings) Limited (Registered No 566694), Ladyfield House, Station Road, Wilmslow, Cheshire SK9 1BU.

We are registered under the Data Protection Act 1998 ("the Act") and comply with the Act in all our dealings with your personal data. If you make an enquiry by email on our website or request information about our products and other services, you will need to give to us personal information such as your name, email address, business or home address and telephone number. We will use this information to answer your enquiry or to send you the requested information or literature.

We may wish to use your contact information to let you know about new tile designs. If you would rather not receive this information please inform us
by email at onlinesales@johnson-tiles.com.

OUR USE OF COOKIES

The Johnson Tiles website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitor use of the website and to compile statistical reports on website activity.

Johnson Tiles will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Johnson Tiles nor Google will link, or seek to link, an IP address with the identity of a computer user.

In addition to Google Analytics we use the following cookies to enhance your experience when using our website:

The 'Session' cookie saves the contents of your shopping basket whilst you browse around the site.

The 'User Type' cookie stores the initial selection as to whether you are a Consumer or Trade customer and is used to ensure the content we display is relevant to our visitor's needs.

The 'Search' cookie saves your most recent search results so they can be restored on your next visit to our site.

FURTHER INFORMATION ABOUT COOKIES

The Interactive Advertising Bureau(IAB) is an industry body that develops standard and guidelines to support online business processes. Law firm Pinsent Masons maintains the pages of www.aboutcookies.org, which has answers to some frequently asked questions.

DISABLING AND ENABLING COOKIES

You have the ability to accept or decline cookies by modifying the settings on your browser. The IAB site tells you how to remove cookies from your browser. This advice currently comprises the following steps (however please check the IAB site for the latest guidance).

If you are using Microsoft Windows Explorer:

open ‘Windows Explorer';
click on the ‘Search' button on the tool bar;
type ‘cookie' into the search box for ‘Folders and files';
select ‘My computer' in the 'Look in' box;
click ‘Search now';
double click on the folders that are found;
select any cookie file; and then
use the ‘Delete' button on your keyboard to remove any cookies.

If you are not using Microsoft Windows Explorer, then you should select ‘cookies' in the ‘Help' function for information on where to find your cookie folder

TERMS AND CONDITIONS OF USE

PRICES AND PAYMENT
The prices for goods displayed for sale on this site are inclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only on mainland United Kingdom.

ORDERING PROCESS PRIOR TO PAYMENT
Johnson Tiles cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

CREDIT AND DEBIT CARD PAYMENTS
All card payments are processed for you by Johnson Tiles. We do not accept American Express.

OUR RETURNS AND REFUNDS POLICY.
Our returns policy is in addition to your legal rights.

PRODUCTS PURCHASED WITHIN THE FACTORY OUTLET.
Johnson Tiles is happy to exchange or refund the price paid for any product bought from the Factory Outlet if it is returned unused, as sold, within 28 days of purchase. This is subject to the following conditions:

Products which are made-to-measure or cut to your requirements cannot be exchanged or refunded (unless they are faulty).

You must provide your original sales receipt as proof of purchase. If you are unable to provide the original sales receipt, Johnson Tiles will issue credit vouchers to the value of the current selling price of the product. Johnson Tiles credit vouchers are not redeemable for cash and are not transferable.

Other than where credit vouchers are issued all refunds will be provided using the same method of payment as your purchase. If the purchase was made using a credit/debit card, the same card must be used for the refund. We may ask for identification (proof of address) to help combat fraud and we reserve the right to refuse an exchange or refund with or without a receipt.

FAULTY PRODUCTS
If the product you purchase is faulty we may offer an exchange or refund as appropriate in accordance with your legal rights. If help is required please call the number given on your Customer Sales Advice or sales receipt. Contact must be made with in 28 days of receiving the products.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

PRODUCTS DELIVERED TO YOU
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 28 days after delivery by:

Returning the product to Johnson Tiles Factory Outlet (you will need to bring your sales advice and the credit/debit card used for payment).
Calling us on 01782 524000
or e-mailing us at onlinesales@johnson-tiles.com,
or writing to us at Online Sales Customer Services,

Johnson Tiles
Harewood Street
Tunstall
Stoke-on-Trent
ST6 5JZ
to cancel the order (or part of it) and arrange collection.

This is subject to the following conditions:

The product must be unused, as new, in saleable condition and returned with the original product packaging.

Orders which are made to measure or cut to your requirements cannot be exchanged or refunded (unless they are faulty).

If you return the products to the Factory Outlet we may ask for identification (proof of address) to help combat fraud.

To return unwanted goods there will be a charge of £30 or 25% of the total cost of the returning goods, whichever is greater. All goods being returned must be unopened and in a re-sellable condition. This charge will be deducted from the refunded amount.

If you are able to return the goods to the factory outlet yourself, you will not be charged for their return.